Zelvora Subscription Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026

At Zelvora, we offer subscription plans on eligible products to make it convenient to maintain your regular skincare and hair-care routine.

By selecting a subscription option and completing checkout, you agree to the subscription terms displayed at the time of purchase, including the product, quantity, shipment frequency, price per shipment, and applicable subscription terms.

1. Subscription Enrollment

Subscriptions are available only on products and offers clearly identified as subscription options.

Before completing your purchase, the applicable subscription information will be displayed, including:

• The product being purchased
• The quantity included in each shipment
• The price per shipment
• The billing and shipment frequency
• Any applicable promotional pricing
• Instructions for managing or cancelling the subscription

By completing checkout after selecting a subscription option, you authorize Zelvora to charge your selected payment method according to the disclosed subscription terms.

2. Minimum Subscription Commitment

Unless a different commitment is clearly stated for a specific offer, Zelvora subscriptions require a minimum of 3 successful billing cycles.

By purchasing a subscription, you agree to complete the minimum 3 billing cycles before cancellation.

After the minimum 3 billing cycles have been successfully completed, you may cancel your subscription at any time.

The minimum commitment applies regardless of whether the customer continues to want additional product after the first shipment.

3. Recurring Billing

Subscription orders automatically renew according to the billing frequency selected at checkout.

Your selected payment method will be charged the applicable subscription price when each renewal is processed, and a new shipment will be prepared.

The subscription will continue automatically until it is cancelled after the minimum 3 billing cycles have been completed.

The applicable subscription price and billing frequency will be disclosed before you complete your purchase.

4. Subscription Confirmation

After subscribing, you will receive an order confirmation containing information about your purchase and subscription.

Your confirmation may include:

• Product and quantity
• Subscription price
• Billing frequency
• Next scheduled order or billing date
• Information for managing or cancelling your subscription

Please review your confirmation and contact Zelvora if any information appears incorrect.

5. Managing or Cancelling Your Subscription

Customers may manage their subscription through the available subscription-management options or by contacting Zelvora customer support.

Cancellation requests made before the completion of the minimum 3 billing cycles will not terminate the subscription commitment unless otherwise required by applicable law or expressly approved by Zelvora.

After completing the minimum 3 billing cycles, customers may cancel at any time.

Cancelling a subscription does not automatically cancel an order that has already been processed for shipment. Cancellation will apply to future orders.

Zelvora does not require customers to provide a reason for cancellation.

6. Failed or Declined Payments

If a subscription payment is declined, Zelvora may attempt to process the payment again and may notify you of the failed payment.

You are responsible for maintaining accurate and current payment information.

If payment cannot be successfully processed, Zelvora may pause or cancel the subscription and/or delay the applicable shipment.

Any unpaid amount associated with a subscription commitment remains subject to the applicable subscription terms and applicable law.

7. Subscription Price Changes

Zelvora may change subscription pricing from time to time.

If a price change affects an active subscription, Zelvora will provide notice where required by applicable law and provide information regarding the new price and when it will take effect.

Where applicable, you may cancel your subscription before the new price takes effect.

8. Shipping and Delivery

Subscription shipment dates are estimates and may be affected by processing times, carrier delays, weather, customs, or other circumstances outside Zelvora’s reasonable control.

Customers are responsible for maintaining an accurate shipping address.

Zelvora currently offers free shipping on orders over $40.

If your order arrives damaged, defective, or incorrect, please contact Zelvora as soon as reasonably possible after delivery so we can review the issue.

9. Returns, Refunds & 90-Day Money-Back Guarantee

Zelvora offers a 90-Day Money-Back Guarantee on eligible purchases, subject to the terms of the guarantee.

Our standard Return & Refund Policy provides additional information regarding returns, eligibility, damaged or incorrect items, and refunds.

Cancelling a subscription does not automatically qualify an already-processed order for a refund.

Nothing in this Subscription Policy limits any consumer rights or remedies that cannot legally be waived.

10. Product Information

ZELVORA SmoothSkin Hair Reduction Oil is a plant-based skincare product formulated with Cyperus Rotundus Oil.

Zelvora’s product information describes the product as a daily skincare routine designed to support smoother-looking skin and help reduce the appearance of unwanted hair over time.

Results vary from person to person. Consistent use is recommended.

11. Promotional Offers

Zelvora may occasionally offer promotional subscription incentives, including:

• Discounted subscription pricing
• Free additional products
• Buy One, Get One Free offers
• Other promotional offers
• Free shipping
• Promotional gifts

The specific terms of each promotion will be displayed at the time of purchase.

Promotional offers may have separate eligibility requirements or expiration dates.

12. Subscription Eligibility

Subscriptions are available to customers who are legally able to enter into binding contracts.

Zelvora reserves the right to refuse, modify, or cancel a subscription where there is evidence of fraud, abuse, unauthorized use, or violation of Zelvora’s Terms of Service.

13. Customer Responsibility

Customers are responsible for:

• Reviewing subscription terms before purchasing
• Understanding the minimum 3-billing-cycle commitment
• Keeping payment information current
• Keeping shipping information accurate
• Reviewing subscription renewal information
• Cancelling the subscription after the minimum commitment if recurring shipments are no longer desired

Zelvora will provide customers with the information necessary to understand and manage their subscription.

14. Changes to This Policy

Zelvora may update this Subscription Policy from time to time.

If material changes affect an active subscription, Zelvora will provide notice where required by applicable law.

The Last Updated date at the top of this policy indicates when the policy was most recently revised.

15. Governing Law

This Subscription Policy is governed by applicable law, without limiting any mandatory consumer protections that may apply based on the customer’s location.

Any disputes relating to subscriptions will be handled in accordance with Zelvora’s Terms of Service.

16. Contact Us

If you have questions about your subscription, need assistance managing your subscription, or want to cancel after completing the minimum 3 billing cycles, please contact Zelvora through our Contact page or through the subscription-management options provided in your order-confirmation email.