Refund policy
We stand behind the quality of our products and want you to feel confident in your purchase.
🔁 Returns
Due to the nature of our products, we do not accept returns on opened or used items for safety and hygiene reasons.
We may accept returns for unused and unopened items within 14 days of delivery, subject to approval.
💰 Refunds
Refunds may be issued under the following conditions:
• Item arrives damaged
• Item is defective
• Incorrect item received
To request a refund, please contact us at:
📧 support@zelvora.com
Include:
• Order number
• Clear photos of the issue
• Description of the problem
🚫 Non-Refundable Situations
We do not offer refunds for:
• Opened or used products
• Delays caused by shipping carriers
• Incorrect shipping addresses provided by customer
• Orders marked as delivered